Service Description

Your front desk is more than a reception — it’s the heart of your patient experience and the first step toward lasting relationships and consistent revenue. Our Front Desk Training & Coaching program equips your team with the tools, scripts, and confidence to manage every interaction with professionalism, empathy, and precision. Through personalized coaching and real-world strategies, your team will learn how to increase consultation conversions, handle scheduling with finesse, and deliver seamless service that reflects the quality of your medspa. What’s Included: • Communication and tone coaching for phone, in-person, and follow-up interactions • Proven scripts for consultations, rebooking, and membership promotion • Strategies for handling cancellations, objections, and difficult conversations • Workflow optimization for scheduling, coordination, and task management • Metrics tracking and performance feedback Outcome: ✔ Confident, customer-focused front desk team ✔ Increased consultation conversion and retention ✔ Consistent, five-star patient experiences ✔ Reduced stress and improved team morale